Privacy Policy

JOIA MED SPA & WELLNESS PLLC dba Eterna ("Eterna," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, complete our forms, or communicate with our practice. We are located in Manchester, New Hampshire.

We may collect the following types of information:

• Contact information — such as your first name, last name, email address, and phone number, which you provide through our consultation form.
• Communication preferences — your preferred contact method and any message you share with us.
• SMS consent — whether you have agreed to receive text messages from us.
• Usage information — basic technical data such as device type and pages visited.

We use the information we collect to:

• Respond to consultation requests and schedule appointments.
• Send appointment confirmations, reminders, and scheduling assistance.
• Provide customer support and answer your questions.
• Communicate with you according to your preferred contact method.
• Improve our website and services.

If you provide your phone number and check the SMS consent box on our form, you agree to receive text messages from JOIA MED SPA & WELLNESS PLLC dba Eterna regarding your appointments, appointment reminders, scheduling, and customer support. Message data rates may apply. You may reply STOP to opt out at any time or reply HELP for assistance. Consent is not a condition of purchase. SMS consent is separate from acceptance of this Privacy Policy and our Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We may share your information with service providers who help us operate our practice and communications, and where required by law. Any such providers are expected to handle your information responsibly.

We retain your information for as long as necessary to provide our services and respond to your requests, and as required by applicable law.

You may request access to, correction of, or deletion of your personal information by contacting us at care@eternanh.com. You may also opt out of SMS messages at any time by replying STOP.

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date.

If you have questions about this Privacy Policy, please contact us:

JOIA MED SPA & WELLNESS PLLC dba Eterna
Manchester, NH
Phone: (603) 555-0142
Email: care@eternanh.com